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Trouble Shooting
I have installed my eSIM but my device says it is not compatible (Oppo)
- Go to your device settings and select Sim Card & mobile data
- You will see your eSIM set to off, you will need to click on the button highlighted to enable your eSIM
- You will then need to click Enable on the pop up to confirm
- Once Enable is selected you will now be able to access your GoMoWorld app and use the GoMoWorld service.
In some instances where a GoMoWorld eSIM has been installed but deactivated an Oppo device may present a GoMoWorld is not compatible for this device banner.
To resolve this issue, we advise you to follow the below steps.