Skip to content

Home > FAQS >

Trouble Shooting

I have installed my eSIM but my device says it is not compatible (Oppo)

In some instances where a GoMoWorld eSIM has been installed but deactivated an Oppo device may present a GoMoWorld is not compatible for this device banner.

To resolve this issue, we advise you to follow the below steps.

  • Go to your device settings and select Sim Card & mobile data
  • You will see your eSIM set to off, you will need to click on the button highlighted to enable your eSIM

SIM Card and Mobile Data Enabled

  • You will then need to click Enable on the pop up to confirm

SIM card and mobile data enable

  • Once enable is selected you will now be able to access your GoMoWorld app and use the GoMoWorld service. 

 

Need Support?

At GoMoWorld, we're here to help. Email our care team today and we will respond to you within 24 hours (excluding weekends and Bank Holidays).

Alternatively, if you are a customer using the app, in the Settings you'll find the "Contact us" form.

Email GoMoWorld team
Back to FAQ