Question 1

I can’t connect to the Internet (Android)

Accepted Answer

Follow these steps to ensure your GoMoWorld plan is active and working correctly on your Samsung device: Make sure your GoMoWorld eSIM is enabled Go to  Settings > Connections > SIM card manager Verify the eSIM labeled  GoMoWorld  is enabled Note: Android devices typically support up to 4 installed eSIMs. If you have more than 4 and experience connectivity issues, try deleting older eSIMs—it often resolves the problem. Set GoMoWorld as your mobile data line In  Settings > Connections > SIM card manager > Preferred SIM cards , set  Mobile Data  to your GoMoWorld eSIM Enable Data Roaming Go to  Settings > Connections > Mobile networks  (For Samsung and Motorola) Go to Settings > Network and Internet > SIMS > GoMoWorld eSIM (for Google Pixel and Oppo) Toggle  Data roaming  ON → See: [How do I enable roaming on Android (Google Pixel, Oppo)?] → See: [How do I enable roaming on Android (Samsung, Motorola, …)?]  Check your APN settings Go to  Settings > Connections > Mobile networks > Access Point Names Select your GoMoWorld eSIM profile Make sure the APN is set to  data.myeirmobile.ie  (Eir Data Access Point Name) → See: [How do I install a GoMoWorld eSIM on Android (Google Pixel, Oppo)?] → See: [How do I install a GoMoWorld eSIM on Android (Samsung, Motorola, …)?] Check your mobile network coverage Ensure you’re in an area with sufficient signal If coverage is weak, try manually selecting a different operator:  Settings > Connections > Mobile networks > Network operators Note: Network search and selection may take a few minutes, so please be patient Verify your active plan Open the GoMoWorld app and verify that you have a  valid plan for the country or region  you’re in and  that you started your plan  → See: [How do I buy and start a plan?]

Question 2

I can’t connect to the Internet (iOS)

Accepted Answer

If you're having trouble connecting on your iPhone, follow these steps to make sure your GoMoWorld eSIM and data plan are set up correctly: Make sure your GoMoWorld eSIM is enabled Go to  Settings > Mobile Data Look for the eSIM label you chose during installation (e.g. “GoMoWorld”). It may appear as “Travel,” “Secondary,” or something similar. You can identify your GoMoWorld eSIM because the number usually begins with several zeros (e.g., 00000…). If you have multiple eSIMs, double-check that the correct GoMoWorld eSIM is turned on  → See: [How do I install an eSIM on iOS?] Set GoMoWorld as your Mobile Data line In  Settings > Mobile Data , set your GoMoWorld eSIM as the active line for  Mobile Data → This ensures your iPhone uses GoMoWorld for internet access  Turn on Data Roaming for GoMoWorld Go to  Settings > Mobile Data > [Your GoMoWorld eSIM] Scroll down and  toggle on “Data Roaming”  → See: [How do I activate roaming on iOS?] Check your APN settings Go to  Settings > Mobile Data > [Your GoMoWorld eSIM] > Mobile Data Network Make sure the APN is set to: data.myeirmobile.ie  → This is required for data to work properly  Check your mobile network coverage If you're in an area with weak signal, GoMoWorld might not connect Try manually selecting a different local network in:  Settings > Mobile Data > [Your GoMoWorld eSIM] > Network Selection ⚠️ Note: The network search and selection process can take some time—sometimes up to a few minutes—so please be patient while your device scans for available networks. Make sure you have an active plan for your location Open the GoMoWorld app and verify that you have a  valid plan for the country or region  you’re in and  that you started your plan → See: [How do I buy and start a plan?] ✅ If all of the above is configured correctly, your GoMoWorld plan should work instantly on your iPhone. Need help? Contact support from the app.

Question 3

The eSIM fails to install

Accepted Answer

If your eSIM installation doesn't go through, don’t worry — this can sometimes happen due to a temporary glitch. Here’s what to do: Force close the GoMoWorld app completely (this can be done by swiping up to close the app) Reopen the app and try the installation again This simple refresh often solves the issue. If the problem persists, make sure you have a stable internet connection and that your device is compatible with eSIMs.  Still stuck? Reach out to our support team — we’re here to help!

Question 4

I see “eSIM inactive” in the app

Accepted Answer

This message can appear if your GoMoWorld eSIM has been disabled in your device settings To use your GoMoWorld travel data, you’ll need to (re)activate your GoMoWorld eSIM when this message appears in the app. To (re)activate your GoMoWorld eSIM: On iOS: Open  Settings  and tap  Cellular Look for the eSIM label you chose during installation (e.g. “GoMoWorld”). It may appear as “Travel,” “Secondary,” or something similar. You can identify your GoMoWorld eSIM because the number usually begins with several zeros (e.g., 00000…). Turn the line  On Make sure  Data Roaming  is enabled On Android (Samsung, Motorola, …) Open  Settings  and tap  Connections Go to  SIM Card Manager Toggle on your GoMoWorld eSIM to enable it Confirm by tapping  OK  (Turn on eSIM) Under  Preferred SIM card , tap  Mobile Data  and select your GoMoWorld eSIM On Android (Google Pixel, Oppo) Open  Settings Go to Network and Internet > SIMs   Select your GoMoWorld eSIM Toggle  Data roaming  ON That’s it! Your eSIM is now active and ready to use your GoMoWorld plan. You’re good to go!

Question 5

My eSIM was installed but it doesn’t work

Accepted Answer

If eSIM installation is completed but you have no connection: Ensure your plan is activated in the app Check that GoMoWorld is selected for mobile data in your phone's settings Make sure data roaming is on in your phone's settings Check that you're in a country included in your plan Still not working? Contact support from within the app. 🔗 Related articles:  → How do I buy and start a plan?  → Can I reuse my eSIM for future travel?

Question 6

The eSIM worked before but stopped suddenly

Accepted Answer

If your GoMoWorld eSIM suddenly lost connection: ✅ Try the following: Check if your plan is still  active  in the app (you can refresh your data consumption by clicking on the small pink arrows) this will confirm if you are not  running out of allowance or time  on your plan Verify your device settings:  Mobile Data  and  Data Roaming  are ON Switch on Airplane mode and off or Restart your phone Make sure GoMoWorld is still set as your * data line  * If that doesn’t help, contact our support team directly from the app

Question 7

I have installed my eSIM but my device says it is not compatible (Oppo)

Accepted Answer

In some instances where a GoMoWorld eSIM has been installed but deactivated an Oppo device may present a GoMoWorld is not compatible for this device banner. To resolve this issue, we advise you to follow the below steps. Go to your device settings and select Sim Card & mobile data You will see your eSIM set to off, you will need to click on the button highlighted to enable your eSIM  You will then need to click Enable on the pop up to confirm  Once enable is selected you will now be able to access your GoMoWorld app and use the GoMoWorld service.

Question 8

My data seems slow or unstable

Accepted Answer

GoMoWorld relies on multiple local roaming partners to provide data across the world (up to 4 roaming partners per country and 3 on average). Good news is that GoMoWorld is full speed all the way, no throttling or limit on your data allowance. However, data speed can vary depending on: Local network coverage Congested zones (e.g., airports, stadiums) Signal strength indoors If your data seems slow or fails to connect to the highest speed available in your destination, try: Switching to airplane mode, wait for 10 secondes, then switching it off. Rebooting your phone Manually selecting a different local network in:  Settings > Mobile Data > [Your GoMoWorld eSIM] > Network Selection ⚠️ Note: The network search and selection process can take some time — sometimes up to a few minutes — so please be patient while your device scans for available networks, please contact customer care to enquire about available local partners for your destinations. If you're still having issues, contact support — we’ll check your network and suggest the best local operator if multiple are available.

Question 9

How do I transfer my eSIM to a new phone?

Accepted Answer

If you’ve changed phones (lost, stolen, upgraded…), don’t worry — your GoMoWorld account and plan is still safe. Here’s what to do: Download the GoMoWorld app  on your new phone Log in with the  same login method  as before This will retrieve your account with past and active plans.  The old eSIM will be automatically  deactivated The app will prompt you to  install a new eSIM  on your new phone ✅ You don’t need to buy a new plan — as long as your plan is still active, you can reinstall your eSIM on your new device. If no plan is available or active, you’ll be able to download your eSIM on your next purchase!

Help/FAQ

Troubleshooting