Help/FAQ

Follow these steps to ensure your GoMoWorld plan is active and working correctly on your Samsung device:

1. Make sure your GoMoWorld eSIM is enabled

• Go to Settings > Connections > SIM card manager
• Verify the eSIM labeled GoMoWorld is enabled

Note: Android devices typically support up to 4 installed eSIMs. If you have more than 4 and experience connectivity issues, try deleting older eSIMs—it often resolves the problem.

2. Set GoMoWorld as your mobile data line

• In Settings > Connections > SIM card manager > Preferred SIM cards, set Mobile Data to your GoMoWorld eSIM

3. Enable Data Roaming

• Go to Settings > Connections > Mobile networks (For Samsung and Motorola)
• Go to Settings > Network and Internet > SIMS > GoMoWorld eSIM (for Google Pixel and Oppo)
• Toggle Data roaming ON

→ See: [How do I enable roaming on Android (Google Pixel, Oppo)?]

→ See: [How do I enable roaming on Android (Samsung, Motorola, …)?]

4. Check your APN settings

• Go to Settings > Connections > Mobile networks > Access Point Names
• Select your GoMoWorld eSIM profile
• Make sure the APN is set to data.myeirmobile.ie (Eir Data Access Point Name)

→ See: [How do I install a GoMoWorld eSIM on Android (Google Pixel, Oppo)?]

→ See: [How do I install a GoMoWorld eSIM on Android (Samsung, Motorola, …)?]

5. Check your mobile network coverage

• Ensure you’re in an area with sufficient signal
• If coverage is weak, try manually selecting a different operator:
  Settings > Connections > Mobile networks > Network operators

Note: Network search and selection may take a few minutes, so please be patient

6. Verify your active plan

• Open the GoMoWorld app and verify that you have a valid plan for the country or region you’re in and that you started your plan

 → See: [How do I buy and start a plan?]