Help/FAQ
The eSIM fails to install
If your eSIM installation doesn't go through, don’t worry — this can sometimes happen due to a temporary glitch.
Here’s what to do:
- Force close the GoMoWorld app completely (this can be done by swiping up to close the app)
- Reopen the app and try the installation again
This simple refresh often solves the issue. If the problem persists, make sure you have a stable internet connection and that your device is compatible with eSIMs.
Still stuck? Reach out to our support team — we’re here to help!
I can’t connect to the Internet (Android)
I can’t connect to the Internet (iOS)
The eSIM fails to install
I see “eSIM inactive” in the app
My eSIM was installed but it doesn’t work
The eSIM worked before but stopped suddenly
I have installed my eSIM but my device says it is not compatible (Oppo)
My data seems slow or unstable
How do I transfer my eSIM to a new phone?
The eSIM fails to install
If your eSIM installation doesn't go through, don’t worry — this can sometimes happen due to a temporary glitch.
Here’s what to do:
- Force close the GoMoWorld app completely (this can be done by swiping up to close the app)
- Reopen the app and try the installation again
This simple refresh often solves the issue. If the problem persists, make sure you have a stable internet connection and that your device is compatible with eSIMs.
Still stuck? Reach out to our support team — we’re here to help!
Need Support?
At GoMoWorld, we're here to help. Email our care team today and we will be in touch very quickly.
Alternatively, if you are using the app, in the Settings you'll find the "Contact us" form.