Help/FAQ
My data seems slow or unstable
GoMoWorld relies on multiple local roaming partners to provide data across the world (up to 4 roaming partners per country and 3 on average). Good news is that GoMoWorld is full speed all the way, no throttling or limit on your data allowance. However, data speed can vary depending on:
- Local network coverage
- Congested zones (e.g., airports, stadiums)
- Signal strength indoors
If your data seems slow or fails to connect to the highest speed available in your destination, try:
- Switching to airplane mode, wait for 10 secondes, then switching it off.
- Rebooting your phone
- Manually selecting a different local network in:
Settings > Mobile Data > [Your GoMoWorld eSIM] > Network Selection
⚠️ Note: The network search and selection process can take some time — sometimes up to a few minutes — so please be patient while your device scans for available networks, please contact customer care to enquire about available local partners for your destinations.
If you're still having issues, contact support — we’ll check your network and suggest the best local operator if multiple are available.
I can’t connect to the Internet (Android)
I can’t connect to the Internet (iOS)
The eSIM fails to install
I see “eSIM inactive” in the app
My eSIM was installed but it doesn’t work
The eSIM worked before but stopped suddenly
I have installed my eSIM but my device says it is not compatible (Oppo)
My data seems slow or unstable
How do I transfer my eSIM to a new phone?
My data seems slow or unstable
GoMoWorld relies on multiple local roaming partners to provide data across the world (up to 4 roaming partners per country and 3 on average). Good news is that GoMoWorld is full speed all the way, no throttling or limit on your data allowance. However, data speed can vary depending on:
- Local network coverage
- Congested zones (e.g., airports, stadiums)
- Signal strength indoors
If your data seems slow or fails to connect to the highest speed available in your destination, try:
- Switching to airplane mode, wait for 10 secondes, then switching it off.
- Rebooting your phone
- Manually selecting a different local network in:
Settings > Mobile Data > [Your GoMoWorld eSIM] > Network Selection
⚠️ Note: The network search and selection process can take some time — sometimes up to a few minutes — so please be patient while your device scans for available networks, please contact customer care to enquire about available local partners for your destinations.
If you're still having issues, contact support — we’ll check your network and suggest the best local operator if multiple are available.
Need Support?
At GoMoWorld, we're here to help. Email our care team today and we will be in touch very quickly.
Alternatively, if you are using the app, in the Settings you'll find the "Contact us" form.