Question 1

Can I buy a data plan from abroad / while already traveling?

Accepted Answer

Yes — you can buy a GoMoWorld plan at any time, even after you’ve already arrived at your destination. Whether you’re at the airport, in a hotel, or on the move, GoMoWorld lets you: Buy a plan instantly from the app or website Install your eSIM in just a few taps Start using data within minutes — no store visit needed ✅ All you need is: An internet connection (Wi-Fi or temporary mobile data) An eSIM-compatible and unlocked phone The GoMoWorld app installed on your device There’s no need to plan ahead — but you  can  if you want to: our plans never expire until they're activated (they won't start until you activate them in the app).

Question 2

How do I buy and start a plan?

Accepted Answer

Buying your GoMoWorld plan is quick and simple: Go to the GoMoWorld  website  or open the  GoMoWorld app . Browse the available plans and choose the one that best fits your travel needs (data amount, duration, destinations covered). Proceed to checkout. Create an account or log in with your existing GoMoWorld credentials. Complete the payment securely.\ What happens after purchase? You can  install your eSIM right away  from the GoMoWorld  app  homepage (no need to wait). Your plan  does not start until you activate it  in the app. How to start your plan? After installing your eSIM, open the GoMoWorld app and  activate your plan when you are ready to use data abroad . Activating your plan will start the data validity period and allow you to connect to local networks. Remember,  installing the eSIM is not the same as activating the plan  — installing prepares your device, activating starts your service. Important notes: You must use the  same account  for purchasing, installing, and activating your plan. If you bought your plan on the website, don’t forget to download the  app  and log in with the same credentials to install your eSIM.

Question 3

How do I check if my phone is eSIM-compatible?

Accepted Answer

If you're not sure whether your phone supports eSIM, you can download the GoMoWorld app, it will run a background check and will display an error message if your phone isn't compatible. If you don't want to download the app, you can follow these steps: For iPhone: Go to  Settings  →  Mobile Service / Cellular Scroll to see if below SIMS the “Add eSIM” option is visible, then your iOS device is not carrier-locked and you can use GoMoWorld. For Android (Samsung, Pixel, etc.): Go to  Settings  →  Connections  →  SIM Manager  or  Mobile Network If you see an “Add eSIM” or “eSIM” option, it means your phone is eSIM compatible and you can use GoMoWorld. 🔗  Related articles : →  Which devices support eSIM?  → Can I use GoMoWorld if my phone is carrier-locked?

Question 4

How much data do I need for my trip?

Accepted Answer

It depends on how you use your phone while traveling. Here’s a quick guide to help you estimate:  Activity Estimated usage Messaging (WhatsApp, Messenger) ~0.2–0.4 GB per day Google Maps (1–2 hours navigation) ~0.1 GB per day Social media browsing (Instagram, etc.) ~0.7–1.5 GB per day Video streaming (Netflix, YouTube) ~1 GB per 30 min Video calls (Zoom, FaceTime) ~1 GB per hour ✅ For a typical traveler: 1GB  is enough for 1-2 days of light usage (messaging, maps, browsing) 4 - 6GB  is ideal for a week with moderate use 10GB+  is best if you stream videos, work remotely, or share data Good news: you can  top up anytime  from the app if you run out of data.

Question 5

How do I download and install the GoMoWorld app?

Accepted Answer

GoMoWorld works only on  unlocked  smartphones that are  eSIM-compatible . Here's how to know if your phone works: Make sure your phone is  not locked  to a specific carrier. Check if your device supports eSIM. Most recent iPhones (XR and up), Samsung Galaxy S20 and above, and Google Pixel 4 and newer are compatible. Need help checking or unsure about your own? Follow our  compatibility guide  with a full list of supported models and steps to check your phone settings. Note that our app can do the check for you :  download and open the app  directly. If you’re unable to find the app on your AppStore your phone is not compatible with GoMoWorld 🔗  Related articles : → How do I install my eSIM?  → I can’t install my eSIM. What should I do?  → Which devices support eSIM?

Question 6

Can I use my GoMoWorld eSIM and my home SIM card at the same time?

Accepted Answer

Yes! You can have  both your GoMoWorld eSIM and your home SIM card activated simultaneously  on your phone. To avoid unexpected roaming charges from your home operator, make sure to  turn off data roaming for your home SIM card  in your phone’s settings. This way: Your  GoMoWorld eSIM will handle all your mobile data  during your trip. Your  home SIM card will still work for calls and texts . 🔗 Related articles: → Will my home operator charge me if I make calls or receive texts while using GoMoWorld? → Will WhatsApp, iMessage and FaceTime still work with GoMoWorld? → Do I need to remove my physical SIM card to use GoMoWorld?

Question 7

How do I create an account?

Accepted Answer

Your GoMoWorld account is automatically created when you buy a plan or sign up via the app or website. To create an account manually: Download the  GoMoWorld app . Tap  “Sign Up”  and enter your email address. You’ll receive a magic link via email – no password needed. Please make sure to open the magic link on the same device where you requested it: If you are trying to login on the app, open the link on your phone If you are trying to login on the website, open the link from your computer (or phone if you're on your mobile)\ 🔗  Related articles: → How do I log in to my account?

Question 8

How do I install an eSIM on a Google Pixel device? (Android)

Accepted Answer

Reminder! To download your GoMoWorld eSIM, you need three things.  Top tip  – do this before you depart for the quickest way to get going: an internet connection (i.e. Wifi or other mobile data connectivity) a compatible handset (see section “Is my device compatible ?“) a GoMoWorld account and at least one purchased Plan (see Section “How do I buy and start a GoPlan ?“) GoMoWorld eSIM must be installed from the GoMoWorld app. For instance, it’s not possible to add a GoMoWorld eSIM from the device settings menu: “Add mobile plan” with a QR-code. To install an eSIM on your Google Pixel device, follow these steps: After purchasing your first GoPlan, the GoMoWorld app will direct you to install an eSIM with a dedicated button  “INSTALL ESIM”  Pressing the  “INSTALL ESIM”  button will begin the process of creating your GoMoWorld eSIM  This process can take up to 2 minutes depending on your internet connection. Once your eSIM has been created, you’ll be prompted by your device to complete your GoMoWorld eSIM installation. You need to allow the GoMoWorld app access on your device to let your eSIM to be installed on your device.  Once the eSIM installation is complete, you will be asked to check your device settings to finish the activation of your eSIM.   To complete the eSIM activation. Please check the following points: Open the phone settings Tap Network and Internet settings and selects SIMs  Select the GoMoWorld eSIM Turn on Use SIM, Mobile data and Roaming  You will then need to Turn on Automatically select network  As a final check, we ask that you check the Access point names on the GoMoWorld eSIM to verify that they show as the below.  If the settings show the below you are ready to use your GoMoWorld plan, if they do not show the below follow the next steps to complete your set up.   Your access point names should display as the following;   If they do not display as the above, you will need to amend them. To amend the settings first you will need to click the + symbol  You will need to input this information in these fields  Then Click save Your GoMoWorld plan will now be ready to use and as you have set up your eSIM you will not need to repeat these steps in the future.

Question 9

How many eSIMs can I install on my phone?

Accepted Answer

This depends on your device model, but most recent smartphones let you  store several eSIMs  and use  two at the same time . Here’s a quick overview: iPhone :  ➤ Store up to  8 eSIMs ➤ Use up to  2 at the same time  (either 1 physical + 1 eSIM, or 2 eSIMs) Android phones (e.g. Samsung, Pixel) :  ➤ Typically store up to  4 eSIMs ➤ Use up to  2 simultaneously ⚠️ Be careful: some Android models may  let you install more than 4 eSIMs , but only recognize a few. If you have trouble, try deleting unused ones. ✅ Good news with GoMoWorld: You don’t need to juggle between multiple eSIMs when you travel.  With GoMoWorld,  one single eSIM works in 200+ destinations . Just install it once, and all your travel plans are managed directly in the app. No need to reinstall or switch profiles for each new country. 🔄 What if I delete my eSIM by mistake? It’s true: once an eSIM is deleted from your phone, it  cannot be reinstalled . But don’t worry — with GoMoWorld,  as long as your plan is still active , you can  generate and install a new eSIM  from the app at any time. So even if you change phones or make a mistake, you're covered. 🔗  Related articles : → Can I install the same eSIM twice or on another device?  → Can I use GoMoWorld on multiple devices?

Question 10

Which devices are compatible with GoMoWorld eSIM?

Accepted Answer

Most recent smartphones are eSIM-compatible – but not all. Here’s a general guide of GoMoWorld compatible devices : iPhone XR and newer  (including iPhone SE 2020+) Samsung Galaxy S20 and newer Google Pixel 4 and newer Some  Motorola  and  Huawei  models For a complete list of supported phones, check below :  Apple iPhone 11 series iPhone 12 series iPhone 13 series iPhone 14 series  iPhone 15 series iPhone 16 series iPhone 17 series iPhone air iPhone XS iPhone XR iPhone SE 2 (2020) iPhone SE 3 (2022) iPad Air (3rd Generation or later) WiFi + Cellular iPad Pro (3rd Generation or later) WiFi + Cellular iPad Mini (5th Generation or later) WiFi + Cellular iPad (7th Generation or later) WiFi + Cellular Samsung Samsung Galaxy A54 5G Samsung Galaxy A55 5G Samsung Galaxy A56 5G Samsung Galaxy Note 20 Samsung Galaxy Note 20 Ultra Samsung Galaxy Note 20 Ultra 5G Samsung Galaxy Quantum 4 Samsung Galaxy S20 (unfortunately, some Galaxy S20 aren’t eSIM compatible.. To be sure, download GoMoWorld on your phone and the app will tell you) Samsung Galaxy S20 5G Samsung Galaxy S20 Ultra Samsung Galaxy S20 + Samsung Galaxy S20+ Plus 5G Samsung Galaxy S21 series (except FE) Samsung Galaxy S22 series (except FE) Samsung Galaxy S23 series Samsung Galaxy S24 series Samsung Galaxy S25 series Samsung Galaxy Fold Samsung Galaxy Z Flip 3 5G Samsung Galaxy Z Flip 4 Samsung Galaxy Z Flip 5 Samsung Galaxy Z Flip 6 Samsung Galaxy Z Flip 7 Samsung Galaxy Z Fold 2 5G Samsung Galaxy Z Fold 3 Samsung Galaxy Z Fold 4 Samsung Galaxy Z Fold 5 Google Google Pixel 3 & 3 XL* Google Pixel 3a & 3a XL* Google Pixel 4, 4a, & 4 XL Google Pixel 5, 5a Google Pixel 6, 6a & 6 Pro Google Pixel 7, 7a & 7 Pro Google Pixel 8, 8a & 8 Pro Google Pixel 9, 9 Pro & 9 Pro XL Google Pixel 10, 10 Pro & 10 Pro XL Google Pixel Fold Motorola Motorola Moto G53 5G Motorola razr 5G Motorola Edge 50 Neo Oppo Oppo Find N2 Oppo Find X3 Pro Oppo Find X5 & Find X5 Pro Oppo Reno 5A 5G Oppo Reno 6 Pro 5G Oppo Reno 7A Oppo Reno 9A Oppo Reno 10 Pro 5G Other devices Fairphone 4 LG V30 Nokia X30 5G OnePlus 11 OnePlus 11 5G Sony Xperia 10 IV Sony Xperia 10 V Sony Xperia 10 V Fun Edition SO-52D Xiaomi 12T Pro Xiaomi 13 Pro Xiaomi 13 Pro 5G Xiaomi 14 Xiaomi 14 Pro Honor 200 Pro Honor 400 Pro *Geographic firmware restrictions may prevent the use of eSIMs within some of these devices. Please note you might also have an eSIM-compatible device which has been network locked by your mobile operator.  To check on iPhone, open  Settings . Go to  General  and then tap on  About . On the About page look for  Network Provider Lock information . If you see the text ‘No SIM restrictions’ next to Network Provider Lock, then your iPhone is carrier free. This means you can use this iPhone freely with any carrier’s SIM and in any country without any restrictions. If it says something else, then the device is locked to a particular carrier and will need to be unlocked before it can be used with GoMoWorld eSIM. 🔗  Related articles : → How do I check if my phone is eSIM-compatible?

Question 11

How do I log in to my account?

Accepted Answer

Logging-in is quick and secure. It does not require a password.  If you purchased your plan on the website, log in on the app with the same email you used for sign in to retrieve your plan. Current options for login are : email, phone number, Google or Apple Accounts. Open the  GoMoWorld app  or website. Enter your preferred option of login. You’ll receive a method of confirmation based on your chosen login Phone  You’ll receive a  6-digit code  by SMS. Enter the code – and you're in! No password needed. Email You’ll receive a magic link via email – no password needed. Please open the magic link on the same device where you requested it: If you are trying to login on the app, open the link on your phone If you are trying to login on the website, open the link from your computer (or phone if you're on your mobile) Google Account Follow the process to login easily. Apple Account Follow the process to login easily.  🔗  Related articles:  → How do I create an account?

Question 12

Can I use GoMoWorld on multiple devices?

Accepted Answer

Each GoMoWorld account is linked to  a single eSIM , which can only be active on  one device at a time . If you change phones (lost, stolen, or upgraded), don’t worry — you  don’t need to buy a new plan .  Just  log in to your GoMoWorld account on your new device  using the same login you previously chose. This will automatically  deactivate the eSIM on your old phone  and let you install a new one on the new device and retrieve your plans. ✅ As long as you have a plan available or active, you can reinstall the eSIM on a new phone. ⚠️ Important to know: You  can’t use the same GoMoWorld account on two devices at once .  One account = one active eSIM = one device. Want to buy plans for multiple people (family, friends, colleagues)?  ➤ Each person should  create their own GoMoWorld account  to get a separate eSIM. ➤ However, you can use hotspot to share your allowance with your loved ones. 🔗 Related articles: → Can I install the same eSIM twice or on another device?  → How many eSIMs can I install on my phone?  → How do I log in to my account?

Question 13

Can I install my eSIM with a QR code?

Accepted Answer

No – GoMoWorld eSIMs are installed  directly from the app .  There’s  no QR code  involved, which makes it easier and faster. Just log in to the app and tap “Install eSIM”. The app will guide you through everything. If you purchased online, don’t forget to login on the app using the same email you used for purchase to retrieve your eSIM immediately. Why don’t we use QR codes? Because the in-app method ensures a smoother experience and fewer errors during installation. 🔗 Related articles: → How do I install my eSIM?  → I can’t install my eSIM. What should I do?

Question 14

Do I need to remove my physical SIM card to use GoMoWorld?

Accepted Answer

Not at all — there’s no need to remove your regular SIM card when using GoMoWorld. GoMoWorld is a  data-only eSIM , which works  alongside your existing SIM . That means: You can keep your usual SIM active for calls and texts You use GoMoWorld only for mobile data  \ ✅ To avoid roaming charges from your home provider: Set GoMoWorld as your mobile data line Turn off data roaming for your regular SIM in your phone settings This way, you stay connected without surprises on your bill — and without removing anything from your phone. 🔗 Related articles: ** → Can I use my GoMoWorld eSIM and my home SIM at the same time?  → Will my home operator charge me if I make calls or receive texts while using GoMoWorld? → Can I use apps like WhatsApp and FaceTime with my GoMoWorld eSIM?

Question 15

Will my home operator charge me if I make calls or receive texts while using GoMoWorld?

Accepted Answer

When you’re abroad using GoMoWorld for data, your home SIM card is still responsible for calls and texts unless you take some simple precautions. Depending on your mobile plan, your home operator might apply roaming fees for calls or SMS made or received outside your home country. To avoid unexpected charges: Turn off roaming for your home SIM’s data  in your phone settings (this won’t affect calls or texts). Rely on internet-based apps like WhatsApp, FaceTime, or Messenger for calls and messages — these use your GoMoWorld data and won’t incur roaming fees.\ If you want to fully avoid charges, you can also  put deactivate completely your home SIM , and stay connected only through GoMoWorld’s data (you won’t receive regular calls or texts anymore). Our goal is to keep you connected while helping you avoid surprises on your bill! 🔗 Related articles:  → Can I use my GoMoWorld eSIM and my home SIM at the same time? → Can I use apps like WhatsApp and FaceTime with my GoMoWorld eSIM? → Do I need to remove my physical SIM card to use GoMoWorld?

Question 16

How do I use a promo code?

Accepted Answer

You can enter a promo code at checkout, whether you’re on the website or in the app: Select your destination and plan. On the checkout screen, enter your  promo code  in the “+ Promo” field. If the code is valid, the discount will apply automatically. ⚠️ Important to know: Promocodes cannot be cumulated with other promotions or with the referral program, you’ll be asked to select which offer you’d like to use.  🔗 Related articles: → How do I create an account?

Question 17

Do I need to download the app if I made a purchase on the website?

Accepted Answer

Yes – whether you buy on the website or directly in the app, you’ll  always need to download the GoMoWorld app  to install your eSIM and use our service. No QR codes or any other methods can be used to install the GoMoWorld eSIM. After purchasing: Download the app  on your phone. Log in with the  same email you used at checkout . Tap  “Install”  from the homepage of the app to install your eSIM.\ 🔗  Related articles :  → How do I install my eSIM?

Question 18

Can I use GoMoWorld if my phone is carrier-locked?

Accepted Answer

Unfortunately, no. Your phone must be  unlocked  to use an eSIM from GoMoWorld. If your phone is locked to a specific mobile carrier, you’ll need to contact them to request an unlock. This is usually pretty quick. In some countries e.g, Canada, Chile, China, Israel and Singapore it is illegal for providers to sell SIM locked devices and they are required to unlock the phone for you. In other countries you may be required to pay a fee or the balance of a contract if the phone was bought as part of a contract plan. 🔗 Related articles: → How do I check if my phone is eSIM-compatible?

Question 19

What is GoMoWorld and how does it work?

Accepted Answer

GoMoWorld is a travel eSIM app that lets you stay connected in over 200 destinations without the hassle of changing SIM cards or hunting for local providers. Whether you're traveling for work or vacation, GoMoWorld helps you get mobile data in just a few taps. Here’s how it works: Choose your destination and plan  – You can do this from our  website  or directly in the  GoMoWorld app . Download the GoMoWorld app  – It's available on  iOS  and  Android . If you purchased your plan online,  log in with the same email you used for sign in to retrieve your plan . Install your eSIM  from the app's homepage. It only takes a minute – no QR code needed. GoMoWorld uses local or regional networks for fast, secure, and reliable data. And yes, you can still use your regular SIM for calls or texts while using GoMoWorld for data. 🔗  Related articles : → How do I install my eSIM?  → Is my phone compatible with GoMoWorld?

Question 20

Will WhatsApp, iMessage and FaceTime still work with GoMoWorld?

Accepted Answer

Yes — all major messaging apps like WhatsApp, iMessage and FaceTime work perfectly while using GoMoWorld. ✅ You keep your existing accounts and conversations. ✅ WhatsApp still uses your main phone number. ✅ FaceTime and iMessage remain linked to your Apple ID or phone number. 💡 Since GoMoWorld is a data-only eSIM, your regular SIM still handles texts or calls (if needed). 🔒 Don’t worry — GoMoWorld doesn’t change your phone number or affect your installed apps. 🔗 Related articles: → Can I use my GoMoWorld eSIM and my home SIM at the same time?  → Do I need to remove my physical SIM card to use GoMoWorld?  → Will my home operator charge me if I make calls or receive texts while using GoMoWorld?

Question 21

When can I install my eSIM?

Accepted Answer

You can install your GoMoWorld eSIM  right after purchase  — there’s no need to wait! Simply open the GoMoWorld app and follow the steps on screen.  If you purchased online, don’t forget to login using the same email you used for purchase and install your eSIM immediately. Important things to keep in mind: You  need a good internet connection  to install your eSIM successfully. Be patient! Sometimes the download of the eSIM can take up to a few minutes. Installing your eSIM  does NOT start your plan .  Your plan only starts when you click on the “Start” button on the homepage of the app whenever convenient for you and your trip. Plans  do not expire until you activate them , so you can safely install your eSIM now and activate your plan later — whenever you’re ready to use it. Once installed,  do not delete your eSIM  from your phone: your GoMoWorld eSIM will work in 200+ destinations with the same eSIM. 🔗 Related articles: → How do I install my eSIM?  → Can I install the same eSIM twice or on another device?

Help/FAQ

Getting Started with GoMoWorld