Help/FAQ

How do I log in to my account?

Logging-in is quick and secure. It does not require a password.

If you purchased your plan on the website, log in on the app with the same email you used for sign in to retrieve your plan.

Current options for login are : email, phone number, Google or Apple Accounts.

Open the GoMoWorld app or website.
Enter your preferred option of login.
You’ll receive a method of confirmation based on your chosen login
1. Phone
  You’ll receive a 6-digit code by SMS. Enter the code – and you're in! No password needed.
2. Email
  You’ll receive a magic link via email – no password needed. Please open the magic link on the same device where you requested it:
  - If you are trying to login on the app, open the link on your phone
  - If you are trying to login on the website, open the link from your computer (or phone if you're on your mobile)
3. Google Account
  Follow the process to login easily.
4. Apple Account
  Follow the process to login easily.

🔗 Related articles: → How do I create an account?

Can I buy a data plan from abroad / while already traveling?

How do I buy and start a plan?

How do I check if my phone is eSIM-compatible?

How much data do I need for my trip?

How do I download and install the GoMoWorld app?

Can I use my GoMoWorld eSIM and my home SIM card at the same time?

How do I create an account?

How do I install an eSIM on a Google Pixel device? (Android)

How many eSIMs can I install on my phone?

Which devices are compatible with GoMoWorld eSIM?

How do I log in to my account?

Can I use GoMoWorld on multiple devices?

Can I install my eSIM with a QR code?

Do I need to remove my physical SIM card to use GoMoWorld?

Will my home operator charge me if I make calls or receive texts while using GoMoWorld?

How do I use a promo code?

Do I need to download the app if I made a purchase on the website?

Can I use GoMoWorld if my phone is carrier-locked?

What is GoMoWorld and how does it work?

Will WhatsApp, iMessage and FaceTime still work with GoMoWorld?

When can I install my eSIM?

How do I log in to my account?

Logging-in is quick and secure. It does not require a password.

If you purchased your plan on the website, log in on the app with the same email you used for sign in to retrieve your plan.

Current options for login are : email, phone number, Google or Apple Accounts.

Open the GoMoWorld app or website.
Enter your preferred option of login.
You’ll receive a method of confirmation based on your chosen login
1. Phone
  You’ll receive a 6-digit code by SMS. Enter the code – and you're in! No password needed.
2. Email
  You’ll receive a magic link via email – no password needed. Please open the magic link on the same device where you requested it:
  - If you are trying to login on the app, open the link on your phone
  - If you are trying to login on the website, open the link from your computer (or phone if you're on your mobile)
3. Google Account
  Follow the process to login easily.
4. Apple Account
  Follow the process to login easily.

🔗 Related articles: → How do I create an account?

Need Support?

At GoMoWorld, we're here to help. Email our care team today and we will be in touch very quickly.

Alternatively, if you are using the app, in the Settings you'll find the "Contact us" form.

Email GoMoWorld team